Cookie Policy
How we use cookies and tracking technologies
Effective Date: December 19, 2025
•Version: 1.0
Introduction
This Cookie Policy explains how HajjUmrah Platform ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website, mobile applications, and use our services (collectively, the "Platform").
This policy should be read in conjunction with our Privacy Policy.
How We Use Cookies
1. Essential Cookies (Strictly Necessary)
These cookies are necessary for the Platform to function and cannot be disabled.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| auth_token | User authentication | Session | First-party |
| session_id | Session management | Session | First-party |
| csrf_token | Security (CSRF protection) | Session | First-party |
| cookie_consent | Remember your cookie preferences | 1 year | First-party |
Legal Basis: Legitimate interest (necessary for service provision)
2. Functional Cookies
These cookies enable enhanced functionality and personalization.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| language | Remember language preference | 1 year | First-party |
| currency | Remember currency preference | 1 year | First-party |
| theme | Remember dark/light mode | 1 year | First-party |
You can disable these cookies through our cookie settings or browser settings. This may affect some platform functionality.
3. Analytics Cookies
These cookies help us understand how visitors use our Platform.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguish users | 2 years |
| _gid | Google Analytics | Distinguish users | 24 hours |
| _hjid | Hotjar | User identification | 1 year |
What we track:
- Pages visited and time spent
- Click patterns and navigation
- Device and browser information
- Geographic location (country/city level)
- Traffic sources and referrals
Opt-Out Options:
4. Advertising Cookies
These cookies are used to display relevant advertisements and measure ad campaign effectiveness.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Facebook pixel tracking | 90 days | |
| IDE | Ad targeting | 1 year |
Opt-Out Options:
5. Social Media Cookies
These cookies enable social media features and track social sharing.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _twitter_sess | Social sharing | Session | |
| c_user | Facebook integration | 90 days |
Impact of Disabling Cookies
Disabling essential cookies will:
- Prevent you from logging in
- Break booking functionality
- Disable shopping cart
- Remove security protections
Disabling functional cookies may:
- Reset your language and currency preferences
- Forget your theme preferences
- Clear your recently viewed items
Disabling analytics cookies will:
- Prevent us from understanding how you use the Platform
- Limit our ability to improve user experience
Disabling advertising cookies will:
- Show generic ads instead of personalized ones
- May result in seeing the same ads repeatedly
Third-Party Cookies
We use services from third-party providers that may set their own cookies:
Payment Processors
Stripe - Necessary for processing payments
Analytics & Monitoring
Google Analytics, Sentry, Hotjar
Cloud Services
AWS CloudFront, Cloudflare
Social Media & Login
Google OAuth, Apple Sign-In, Facebook Login
Note: We do not control these third-party cookies. Please review their privacy and cookie policies.
Mobile App Tracking
iOS App
- App Tracking Transparency (ATT) framework
- Control tracking in: Settings > Privacy > Tracking
- We respect your choice if you opt-out
Android App
- Google Advertising ID
- Control in: Settings > Google > Ads
- Choose "Opt out of Ads Personalization"
Cookie Retention
| Cookie Type | Retention Period |
|---|---|
| Session Cookies | Until browser is closed |
| Authentication | 30 days (or logout) |
| Preferences | 1 year |
| Analytics | 2 years (Google Analytics) |
| Advertising | 90 days (most platforms) |
Children's Privacy
Our Platform is not directed at children under 18. We do not knowingly use cookies to track children's activities. If you are a parent/guardian and believe we have collected information from your child through cookies, please contact us at privacy@hajjumrah.com.
International Transfers
Some cookies may transfer data to countries outside the European Economic Area (EEA). We ensure appropriate safeguards:
- Standard Contractual Clauses (SCCs)
- Privacy Shield (where applicable)
- Adequacy decisions by the European Commission
Countries Where Data May Be Transferred: United States (Google, Facebook, AWS), United Kingdom, and other countries where our service providers operate.
Updates to This Cookie Policy
We may update this Cookie Policy to reflect:
- Changes in technology
- New cookie categories
- Regulatory requirements
- Updates to our services
Continuing to use the Platform after changes constitutes acceptance of the updated Cookie Policy.
Your Rights
GDPR Rights (EEA Users)
You have the right to:
- Access: Know what cookies are used and why
- Object: Object to certain types of cookies
- Withdraw Consent: Change your cookie preferences at any time
- Complain: Lodge a complaint with your data protection authority
CCPA Rights (California Users)
You have the right to:
- Know: What information is collected via cookies
- Delete: Request deletion of data collected via cookies
- Opt-Out: Opt-out of sale of personal information (we don't sell)
Do Not Track (DNT)
Some browsers support a "Do Not Track" (DNT) signal. Currently, there is no industry standard for responding to DNT signals.
Our Approach: We do not respond to DNT signals. Instead, we provide granular cookie controls through our cookie banner.
Contact Us
For questions about this Cookie Policy:
General Inquiries: privacy@hajjumrah.com
Data Protection Officer: dpo@hajjumrah.com
Cookie-Specific Questions: cookies@hajjumrah.com
Response Time: We aim to respond within 30 days.
Regulatory Compliance:
This Cookie Policy complies with GDPR (EU), ePrivacy Directive (Cookie Law - EU), CCPA (California), PECR (UK), and LGPD (Brazil).
By using our Platform, you acknowledge that you have read and understood this Cookie Policy.