Accessibility Statement

1. Our Commitment

The Hajj & Umrah Platform is committed to ensuring digital accessibility for all people, including those with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all our users.

We believe that everyone should be able to book their sacred journey with ease and dignity, regardless of their abilities or the technology they use to access our platform.

2. Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

3. Accessibility Features

Our platform includes the following accessibility features:

Keyboard Navigation

• All interactive elements are accessible via keyboard navigation
• Skip navigation link to bypass repetitive content and jump directly to main content
• Logical tab order throughout the website
• Clear focus indicators on all interactive elements

Screen Reader Support

• Semantic HTML markup for proper content structure
• ARIA labels and descriptions for complex interactive elements
• Alternative text for all meaningful images
• Properly labeled form fields with clear instructions
• Screen reader announcements for dynamic content updates

Visual Design

• High contrast color schemes meeting WCAG AA standards
• Resizable text without loss of functionality (up to 200%)
• Clear and consistent navigation structure
• Visual focus indicators for keyboard navigation

Multi-language and RTL Support

• Right-to-left (RTL) text direction support for Arabic and other RTL languages
• Multiple language options including English, Arabic, German, Turkish, and more
• Proper language declaration in HTML for screen readers

Forms and Interactive Elements

• Clear labels and instructions for all form fields
• Error messages that are descriptive and helpful
• Sufficient time limits with warnings and options to extend
• Confirmation steps for important actions

4. Known Issues and Limitations

Despite our efforts to ensure accessibility, there may be some limitations. Below are the known issues we are currently working to address:

• Some third-party vendor content may not be fully accessible
• Complex interactive maps may have limited keyboard navigation
• Some PDF documents may not be fully accessible and are being updated
• Certain legacy pages are in the process of being updated to current standards

We are actively working to address these issues and improve accessibility across all parts of our platform.

5. Testing Methodology

We employ a comprehensive approach to accessibility testing:

Automated Testing

• WAVE (Web Accessibility Evaluation Tool)
• axe DevTools
• Lighthouse accessibility audits
• Pa11y for automated accessibility testing

Manual Testing

• Keyboard-only navigation testing
• Screen reader testing with NVDA, JAWS, and VoiceOver
• Color contrast verification
• Browser zoom and magnification testing
• User testing with people who have disabilities

Browsers and Assistive Technologies

We test our platform with the following combinations:

• NVDA with Firefox on Windows
• JAWS with Chrome on Windows
• VoiceOver with Safari on macOS and iOS
• TalkBack with Chrome on Android

6. Feedback and Contact Information

We welcome your feedback on the accessibility of the Hajj & Umrah Platform. Please let us know if you encounter accessibility barriers:

When reporting an accessibility issue, please include:

• The page URL where you encountered the issue
• A description of the problem
• The browser and assistive technology you were using
• Your operating system

7. Planned Improvements

We are committed to continuous improvement of accessibility. Our planned improvements include:

• Enhanced keyboard navigation for complex interactive elements
• Improved screen reader announcements for dynamic content
• Making all PDF documents fully accessible
• Adding more customization options for text size and contrast
• Implementing voice navigation support
• Regular accessibility audits and user testing
• Staff training on accessibility best practices